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First Citizens Community Bank

State College

Finance

Universal Associate I (Teller/New Accounts) - Full Time w/ Benefits

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Job Description/Requirements

This opening is located at our State College office at 141 West Beaver Ave., State College, PA.

JOB RESPONSIBILITIES:

~Provide timely and courteous customer service.
~Process customer transactions in a professional, accurate, and efficient manner.
~Exemplify FCCB’s standard of delivering exceptional customer service every time.
~Assess customer's financial needs and suggest Bank services and products.
~Actively participate in and promote the Bank’s sales culture and referral programs.
~Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
~Follow proper procedures and complete tasks in compliance with banking regulations.
~Identify customer needs and develop solutions to exceed customer goals and expectations.
~Constructively interact with co-workers. 

There are four levels within the Universal Associate role.  A Universal Associate I processes transactions and handles cash, vault, ATM responsibilities, etc., opens and maintains deposit accounts for consumers and businesses, and completes all necessary maintenance on customer accounts.

 HOURS will average approximately 37 per week and may include working some Saturday mornings. This position is budgeted for 1,924 hours per year.

JOB SKILLS & QUALIFICATIONS REQUIRED:

~High school diploma or equivalent educational experience. (preferred)
~One year customer service and cash handling experience.
~Ability to use a personal computer, job-related software program, general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.

Compensation/Benefits

BENEFITS: Comprehensive benefit package to include:

~Health, dental, and vision benefits
~401K w/ company match
~Paid time off; paid holidays
~Group and voluntary life insurance and disability insurance
~Aflac supplemental plans
~Employee Assistance Program